From 16th September 2021 the CMA Ordered all funeral directors to display and provide specific information to make it easier for customers to:

• see the prices charged by funeral directors, including for the services and products provided by third party suppliers

• be aware of the total cost of the services they may require

• compare providers so they can get the best funeral for their needs and budget

It also requires all funeral directors to highlight their terms of business and information which may indicate that there are any potential conflicts of interest. All funeral directors must display the following information and ensure it is kept up to date:

• the Standardised Price List

• an Additional Options Price List

• local crematorium operators’ prices

• certain terms of business (for example deposits and late payment of fees)

• certain details relating to interests with other parties (including information about donations) - Disclosure of interests